FAQs

We specialize in premium sarees, lehengas, salwar suits, kurtis, menswear, and kidswear—crafted for weddings, festive occasions, and timeless elegance.

Some products are ready-to-ship, while others can be custom-stitched to your measurements. Check the product description for details.

We offer detailed size charts and measurement guides on every product page. For assistance, you can also WhatsApp our stylist team.

All our garments are proudly crafted in India using traditional techniques blended with modern designs.

As an international brand, we adhere to strict quality and design benchmarks. Every product goes through a thorough quality check process to ensure that that you receive the best.

Yes, we ship globally. Enjoy free worldwide shipping on orders above ₹20,000. A flat fee of ₹1,800 applies below that.

Within India: 2–4 business days for ready to ship products.

International orders: 5–7 business days for readyto ship products.

Customized products may take longer.

Once shipped, a tracking link will be sent to your email and WhatsApp. You can also contact our team for real-time updates.

Yes, express delivery is available for select products. Please reach out to us before placing your order.

Customs duties, if any, are to be borne by the customer as per the destination country’s regulations.

Yes your parcel is insured by DHL.

We only offer flexible delivery options within Chennai. For other domestic and international delivery, our timelines are between 2 to 60 days depending on the products.

Check with your neighbor/front desk, etc. if someone accepted the package. Try to contact the courier to cross check if someone has signed the package. If no one accepted delivery email us on help@mokshaaworld.com.

Once you get the tracking details of the shipment we request you to estimate us if the product isn't delivered within 10-15 days, So that we can coordinate with our logistics partner

If there is no update about the delivery we will consider the order has been delivered, hence you cannot apply for the refund.

Simply select your size, add to cart, and proceed to secure checkout. Need help? Our team is happy to assist via WhatsApp or call.

We're sorry you're facing hiccups while placing an order, we'd hate to inconvenience you further. So here are some options:

Call us on: +91 9003423965

Whatsapp us on: +91 9003423965

email: help@mokshaaworld.com

We accept all major cards, UPI, NetBanking, wallets and cash on delivery (within India).

Yes, absolutely! Share the product screenshot and we’ll guide you through the ordering process.

Check your spam/junk folder. If still missing, contact us on WhatsApp with your name and phone number.

Orders can be modified within 12 hours of placement. Cancellations are not accepted once customization or processing has begun.

Yes, we accept exchanges for sizing or defect issues on ready products. Custom-stitched pieces are not eligible for return.

All return/exchange requests must be raised within 72 hours of delivery.

Email or WhatsApp us with your order number and reason for return. Our team will guide you through the process.

Refunds are issued in the form of store credit or as per the discretion of the customer care team in eligible cases.

We take utmost care in quality checks. In case of any error or damage, contact us within 72 hours with images, and we’ll make it right.

Yes! We offer virtual consultations via video or WhatsApp to help you choose the perfect outfit.

Our stylists can guide you based on your preferences, occasion, and body shape. Reach out anytime for 1:1 assistance.

We try our best to match colors, but slight variations may occur due to lighting and screen settings.

Yes! Visit us at Mokshaa, Cathedral Road, Chennai for a luxurious shopping experience.

We recommend dry cleaning only for all our garments to preserve embroidery, embellishments, and fabric integrity.

For certain products, we offer color customization based on availability. Please contact us before ordering.

We clearly mention the fabric composition on each product page—whether it’s pure silk, chiffon, georgette, or a blended variant.

Our collections feature both hand embroidery and high-quality machine work depending on the design. Details are listed on each product page.

COD is available for selected locations/Pin codes in India only. COD limit is up to 25000 INR.

Please Note - For COD orders, the style will come in standard measurements as mentioned in the size chart. Customisation is not available for COD orders.