Shipping Policy

Delivery

Mokshaa delivers to most states and cities in India. Since courier companies do not deliver to P. O. Box address, it is necessary when buying through the site to enter your full street address along with pin/zip code.

Deliveries are generally done during the normal business hours of courier companies.

There are no pick-ups from the store on Sundays and public holidays, as our logistics partners do not pick-up packages on those days.

Order Status

The status of your order can be tracked by signing in to the website with your Username and Password, and clicking the ‘My Account’ link.

Address Change Requests

Once an order is registered, you cannot make any alterations in the details, like address, etc.

Incorrect or Incomplete Addresses

Some courier companies charge a penalty for incorrect or incomplete shipping addresses, viz. wherein the address and zip code do not match. In such cases Mokshaa will not bear the cost of any such penalties and/or fees, this will be entirely to the customer’s account.

Please therefore ensure that your shipping address is entered correctly.

In the event of a reshipment of the same order, customers will need to pay re-shipping charges for that consignment.

Billing and Shipping Addresses

Billing Address is the address at which customers gets bills delivered from the credit card company. Shipping address is the address at which customers wish to receive the products they have purchased.

Shipping Policy

Delivery

Mokshaa delivers to most states and cities in India. Since courier companies do not deliver to P. O. Box address, it is necessary when buying through the site to enter your full street address along with pin/zip code.Deliveries are generally done during the normal business hours of courier companies.There are no pick-ups from the store on Sundays and...

Returns Policy

Refund Or Exchange

Mokshaa will not refund or exchange any products bought through online sales at www.mokshaaworld.com, under any circumstances.We also believe that all the customers who order online are aware that colours seen on a monitor will be slightly different as compared to the colour of actual outfit ordered.We as a merchant shall be under no liability whatsoever in...

Privacy Policy

Protecting Your Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.We collect information about you for processing your order and provide you the best possible service.The type of information we will collect about you includes: Your Name, Address, Phone Number, Email Address.We will never collect sensitive...


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